Returns & Exchanges

At Shokz, we stand behind the quality of our products and offer a 30-day money-back guarantee for all orders placed through our official website. If you are not completely satisfied with your purchase, we provide a hassle-free return and exchange process to ensure your total peace of mind.

Return Process

• 1.
  Initiate Your Request

  Visit our online return portal and enter your order number and email address to begin the return or exchange process.

• 2.
  Prepare the Package

  Securely pack your Shokz headphones and all original accessories in the original packaging to ensure the item is protected during transit.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your returned item, we will process your refund or ship your replacement within 5-7 business days.