Frequently Asked Questions
Everything you need to know about your Shokz experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund.
Do Shokz products come with a warranty?
Yes, most of our headphones include a 2-year manufacturer warranty that covers factory defects and hardware malfunctions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.
Are Shokz headphones waterproof?
Water resistance levels vary by model. Our OpenRun series features an IP67 rating for sweat and splash resistance, while the OpenSwim is fully submersible for lap swimming.
How do I track my order?
Once your order ships, you will receive an email notification with a tracking number and a link to monitor your package's progress.